Shipping policy

Shipping Policy

Thank you for shopping with Lumo Co. Store.

Processing Time:
Orders are typically processed within 1–3 business days after payment is received.

Shipping Time:
Estimated delivery times are between 7–15 business days depending on your location and product availability.

Order Tracking:
Once your order has shipped, you will receive a tracking number via email.

Shipping Costs:
We currently offer free shipping on eligible orders. Any shipping fees will be displayed at checkout before payment.

Delays:
Shipping times may occasionally be affected by holidays, weather conditions, customs processing, or carrier delays.

Lost or Damaged Packages:
If your package arrives damaged or appears lost in transit, please contact us and we will work with the shipping carrier to resolve the issue.

Contact:
For any shipping-related questions, please contact our support team through our Contact Us page.